Delivery & Returns

Order Confirmation:

 When you complete your order at checkout you will receive an order confirmation email from HomeLife Outdoors. You will have 48hrs to cancel your order with us by contacting info@homelifeoutdoors or call us on 0333 050 8551. You will be issued a full refund with 5 days of when you cancel your order.

Returns: 

Our Pergolas, Glass rooms & Verandas are custom made to order and cannot be returned or refunded once installed.

Order Delivery UK Mainland ONLY

Pergolas & Verandas - Once you have placed your order for a HomeLife Outdoors Pergola or Veranda we will call you to arrange a survey, with a home visit from our surveyor or video call. There are many components to take into consideration when buying and installing a Pergola or Veranda and our surveyor will ensure all requirements are met. Delivery of the order can take up to 4 weeks and installation dates available can vary throughout the year, although we aim to have every installation booked in within 6 weeks this cannot be guaranteed. For our motorized Pergolas, an electrical supply will be needed, this is not included in the cost, the surveyor will discuss this in detail so that everything is ready for the installation team when they arrive. If you wish to cancel your order after the surveyor has been to your home, there will be a cancellation fee.  

 Damages:

 We ask that you thoroughly inspect your Pergola, Glass room or Vernada thoroughly upon completion of installation. You must notify us immediately of any damage. before the installers leave. We will rectify any damage noted and repair if necessary.

Cancellations & Refunds:

All order must be cancelled within 48hrs, after this point we cannot guarantee your refund.